Our Company Furnace World

What does it cost to get a technician to my home?

At Furnace World, our service fee includes travel time, diagnostic evaluation, and estimating the repair price if needed. In El Paso County, our service fee is a flat $99.00. Next time you need furnace or AC repair in Colorado Springs, CO or the surrounding areas, give us a call.

Do you charge by time and materials?

No, we give you an upfront flat-rate estimate. This is an upfront price for repairs that includes parts, labor, overhead, and taxes. When you authorize the services quoted, you won't pay a penny more for the repair.
In short, there are no surprises on the bottom line. We use a national price book that gives us the average repair times and parts prices, so we can offer competitive and consistent prices for our customers. To learn more about our AC and furnace repair in Colorado Springs, CO and beyond, contact our team today.

Can you diagnose a problem with my heating or AC over the phone?

If we could, we would, but there are too many variables to give ballparks “guesses” on repairs. In order to stand by our upfront prices, we must see and diagnose the situation before quoting a price. We do, however, offer second-opinion phone consultations for AC and furnace repair in Colorado Springs, CO. Did you know that, according to Forbes, a furnace typically lasts 15 to 20 years? If you suspect yours might be facing issues, don't hesitate to contact us.

What if I need a part installed? Will your technician have that part on the truck?

Our technicians carry a truck stock of common items needed for repairs. However, due to the large number of makes and models of residential units, some parts may have to be purchased from a local supplier or ordered from another source. Shipping and time to pick up parts will be included in the quote for your AC or furnace repair in Colorado Springs, CO.

If I authorize the necessary repairs for my equipment, will you waive the service fee?

As our company strives to make things as simple and transparent as possible, our service fee is charged whether you choose to get a furnace or AC repair in Colorado Springs, CO or not. We need to pay our highly qualified technicians for their expertise in troubleshooting and diagnosing your heating or cooling problem. This benefits you with the assurance that our technicians have your best interest at heart and that they won't try to “sell” you on a repair you don’t need just so our company gets paid. Experience has taught us that companies that waive this fee tend to work that price into the repair.

Do you have a guarantee or warranty on your services?

This is the area where we are truly different. Furnace World’s 365 Guarantee is simple. After one year, if you're unhappy with your furnace or A/C that we installed, and we’ve been given an opportunity to solve the issue, we'll remove the equipment and refund your money.
We also offer three to seven-year labor warranties on furnace and AC equipment installed. If there's a failure due to our workmanship or a part's failure not caused by a natural or a national disaster, the repair labor is free for up to three years! If you participate in our annual maintenance plan "COMFORT CLUB," which includes an annual tuneup within 30 days of the installation anniversary, that labor warranty is extended every year you participate for up to seven years. Manufacturers also have their own warranties. Yours will be outlined on your contract and invoice with us. We always make sure to register your warranty for you. Repair warranties are for one year on all labor and parts. If you have any further questions about our AC and furnace repair in Colorado Springs, CO, contact us today.

Are you licensed and insured?

Yes, Furnace World is fully licensed with the Pikes Peak Regional Building Department and fully insured carrying general liability, automobile, and workers’ compensation. We have never been to court over any dispute with a customer or vendor. Our employees and field installers have all been background-checked. In addition, both owners were background checked in June of 2018 and approved by an agency representing the new Google Home Services program guarantee. If you're looking for the expert source of AC and furnace repair Colorado Springs, CO has relied on for years, you've come to the right contractors.

Do you pull required building permits?

Absolutely, yes! Please know that HVAC companies are not licensed by the State of Colorado. They are required to be licensed by the local building department. Furnace World has been licensed since day one, and owner Jeff Coffy holds the Mechanical A License for the company. Furnace World pulls all required permits for projects and advises homeowners on any potential code upgrades or violations. Permitted projects must be inspected and finalized within 180 days of the permit date. Otherwise, the contractor’s mechanical license will not be renewed. Some local municipalities require additional permits, used tax fees, and sales tax. Furnace World abides by all municipalities and taxing authorities, including the IRS. To learn more about the process, or to get started with our furnace and AC repair in Colorado Springs, CO, reach out to our team anytime.

Does your company do duct cleaning?

Not at this time, but we have a couple of companies we're happy to refer you to. We do recommend that duct cleaning be completed before your equipment installation for optimal results. Feel free to ask our team during your AC repair in Colorado Springs, CO if they think you might be due for a cleaning.

Do you have testimonials or references?

Back in the days before Facebook, Nextdoor, and Yelp, we did. Now customers go straight to these platforms to provide reviews. We’d like to point you to our reviews on any of these along with the Better Business Bureau. We do not ever pay for reviews with cash, gifts, or incentives. They're always independently submitted by customers, and we appreciate their feedback and their love for the team at Furnace World.
If you have any further questions, we're more than happy to answer them. Give us a call or fill out our request form to get started. From AC installation to emergency furnace repair in Colorado Springs, CO and beyond, we handle it all.